Troubleshooting
Fix syncing, permissions, sign-in, GPS, email delivery and slow processing.
- Why isn't my phone syncing?Check the sync badge, open More, Sync and tap Sync now. Most sync problems clear once the phone has a steady connection.
- How do I fix microphone, camera or location access?If the app says Microphone permission is off or Location permission is off, allow PropelMapper in your phone's Settings and reopen the visit.
- Why is my location or the nearest place wrong?Turn on precise location, step outside and give the phone a moment to get a fix. You can always change the visit's place by tapping its name.
- What do I do if the app crashes or won't open?Close and reopen the app, then update it. A visit that was running is kept and offered back as This visit was interrupted.
- Why can't I sign in?Check the email address, reset your password from the sign-in page, and make sure your invitation or setup link has not expired.
- Why didn't my client get the report email?Check Delivery results for a failure, ask the client to look in spam for mail from [email protected], then send again.
- What do I do if a visit is stuck processing?Make sure every capture has uploaded. If a visit shows Processing failed or Taking longer than usual, select Retry.
- How do I contact PropelMapper support?Send feedback from the app, email [email protected], or book a call. Include your team name and what you were doing.
Still need help?
Write to the PropelMapper team or book a call, and a person who builds the product will answer.