PropelMapper Help Center

What do I do if the app crashes or won't open?

Close and reopen the app, then update it. A visit that was running is kept and offered back as This visit was interrupted.

Phone app Updated November 13, 2026

Your captures are saved as you record them, so a crash rarely loses work.

Try these in order

  1. Close PropelMapper fully and open it again.
  2. Update the app from the App Store or Google Play.
  3. Restart your phone.
  4. Check free storage. The app warns you below 500 MB, and a nearly full phone can stop apps from opening.

If a visit was running

When you reopen the app you see This visit was interrupted. Tap Resume visit at the place to carry on, or End visit to finish it. Audio recorded before the crash was saved in 30-second pieces.

Before you reinstall

Do not delete and reinstall the app while captures are waiting to upload. They are stored on the phone and would be lost. Check More, Sync first, or ask support.

Report it

  1. Open More, then Help & feedback.
  2. Choose Something’s wrong, describe what happened and send it. Your app version is included.

If the app will not open at all, email [email protected] with your phone model, system version and what you were doing.

Still need help?

Write to the PropelMapper team or book a call, and a person who builds the product will answer.