Why can't I sign in?

Most sign-in problems come down to the email address, the password or an expired link.

Wrong email or password

1. Check the email for typos and use the address your account was set up with.
2. Select Reset your password under the message, or Forgot your password?
3. Enter your email and select Send reset link. The link lasts 6 hours.

On the web you can also select Email me a sign-in link. That link works once and lasts 15 minutes.

You never set a password

If you joined through checkout, look for the email Set up your PropelMapper account and select Set my password. That link lasts 72 hours. If it has expired, use Forgot your password? with the same email.

Your invitation expired

Invitations last 7 days. Ask your team admin to resend it from Settings, Members, Invites.

Other messages

• Can’t reach PropelMapper. Check your connection and try again. The phone has no connection.
• Your session ended. Sign in again. You were signed out, for example after a password change.
• This team is paused because its subscription is inactive or access is suspended. Ask your team admin to check Settings, Billing.

Still stuck

Email [email protected] from the address on your account. Do not send us your password.