Why didn't my client get the report email?

Report emails come from [email protected] with the subject Report: and the place name. Replies go to [email protected].

Check on your side

1. Open the report. The header shows who it was sent to and when.
2. If a send failed, Delivery results showed Failed for that person. Use Retry.
3. Check the address for typos. Fix it on the contact, then use Send again.

Ask your client to check

1. Look in spam, junk, promotions or quarantine folders for mail from [email protected].
2. Add [email protected] to their contacts or safe senders.
3. Large company mail systems sometimes hold attachments. Their IT team can release the message or allow the sender.

Other ways to get it to them

• Send it to a second address in the same send.
• Download the PDF or Word file and send it yourself.
• On the phone, use Share to send the PDF through another app.

Good to know

• The email has the signed PDF and the Word file attached, so it is larger than a plain message.
• The client confirms receipt with I received this report. If they cannot find the email, receipt stays unconfirmed in the activity log.
• Your own reminder and notification emails come from the same address.