How do I discard or delete a visit?

Discard a visit you started by mistake or at the wrong place. This removes it for good.

On the phone

1. Tap X in the visit and choose Discard visit. You can also use the ••• menu on the visit page, or swipe the visit in a list.
2. Read the dialog Discard this visit? It lists what will be removed: the captures (including audio, photos, notes and metrics not yet sent), the walk and any unsigned reports.
3. Tap Discard visit to confirm, or Cancel.

On the web

1. Open the visit and select More actions, then Delete visit.
2. The dialog Delete visit? says the visit and its captures will be removed.
3. Type DELETE and select Delete.

Remove one capture instead

On the web, open the capture’s menu and choose Delete. To keep a capture but leave it out of the report, choose Hide from report.

Good to know

• Discarding cannot be undone. Captures still waiting to upload are removed from the phone too.
• Only the person who started the visit can delete it.
• A visit with a signed report cannot be deleted. The app shows Signed reports can’t be deleted. They stay on record.
• If you picked the wrong place, change the place instead of discarding. Tap the place name at the top of the visit.